- How do I close my Mocs Card Account?
- Refunds CANNOT be given on any meal membership (board meals, mocs bucks) or meal assessment (club funds).
Money deposited in books points, food points or campus points may be refunded to students upon graduation, withdrawal from the University or account closing. The account will be closed in accordance with University policy. At the time of account closure a $15.00 service fee and any other debts due to the University will be deducted from the balance. The University does not process refund checks for under $3.00, therefore no refunds will be given for balances $18.00 or less. A completed Account Closure Request Form must be submitted to the Mocs Card Office for processing.
- How do I return merchandise bought with my Mocs Card?
- Returned merchandise purchased with the Mocs Card will be credited back to the account for the amount of the return. Merchandise must be returned to the location where goods or services were purchased and returns are subject to the return policy of the vendor.
- How can I deposit money on my Mocs Card?
- A debit card account balance can be activated by depositing cash into the ValuePort Station located next to Food Services in the University Center and in the Lupton Library. Deposits may be made online with a Visa or Mastercard at the Bursar's Office website (be sure to select "Mocs Card" under "Type of Payment.") Please note that because online deposits are not processed immediately, it may take until the next business day for your deposit to be available on your Mocs Card. Also, deposits can be made (in person or by mail, phone, or fax) in the form of cash, check, Visa or Mastercard at the UTC Bursar’s Office, 216 Fletcher Hall, phone: (423) 425-4781. No interest will be paid on any balance in the Mocs Card account.
- Does the money on my Mocs Card roll over to the next semester?
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- Campus Points / Book Points / Food Points (Voluntary Money): Rolls from semester to semester.
- Mocs Bucks / Club Funds / Board Meals (Meal Plan Money): Rolls from Fall to Spring semester, cannot be used after the last day of Spring semester.
- Print Points: Unused balance expires at end of each semester.
- What do I do if my card isn’t working?
- Call the Mocs Card office at x2218 or x4109. Note: Access to University facilities or cardholder’s account may be denied if your account is suspended by the University for administrative reasons, you deactivate your card, you withdraw/terminate from the University, or if your card’s magnetic stripe is damaged and will not scan.
- What do I do if I have problems with door access at UTC Place?
- Take your Mocs Card to the management office at UTC Place and Place personnel will assist you.
- How do I know how much money is on my card?
- A balance inquiry can be provided to you at the Bursar’s office, Mocs Card office, or the University Bookstore.
- Do I fill out an application for a meal assessment if I live in UTC Housing?
- UTC Housing residents are automatically assessed a $525 per semester meal assessment (Club Funds).
- If I move out of UTC Housing, will my mandatory meal assessment automatically be adjusted?
- No, Any changes to Dining Memberships (Board, Mocs Bucks, or Club Funds) need to be addressed through the Mocs Card office. Mandatory meal assessments will be reviewed for reversal AFTER the Mocs Card office has been notified by UTC Housing office or UTC Place that your Housing contract has been officially cancelled and AFTER a completed Dining Membership Change Request form has been submitted by you to the Mocs Card office.
- How do I change to a different meal plan? How do I cancel(only non-residents) my meal plan?
- Changes and cancellations can be requested during the first 2 weeks of each semester by completing a Dining Membership Change Request form at the Mocs Card office.
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