Money deposited in books points, food points or campus points may be refunded to students upon graduation, withdrawal from the University or account closing. The account will be closed in accordance with University policy. At the time of account closure a $15.00 service fee and any other debts due to the University will be deducted from the balance. The University does not process refund checks for under $3.00, therefore no refunds will be given for balances $18.00 or less. A completed Account Closure Request Form must be submitted to the Mocs Card Office for processing. Account Closure Request Form
How do I return merchandise bought with my Mocs Card?
Returned merchandise purchased with the Mocs Card will be credited back to the account for the amount of the return. Merchandise must be returned to the location where goods or services were purchased and returns are subject to the return policy of the vendor.
How can I deposit money on my Mocs Card?
A debit card account balance can be activated by depositing cash into the ValuePort Station located next to Food Services in the University Center and in the Lupton Library. Deposits may be made online with a Visa or Mastercard through ManageMyID. Also, deposits can be made in person or by mail in the form of cash or check to the UTC Bursar’s Office,
274 University Center. No interest will be paid on any balance in the Mocs Card account.
Does the money on my Mocs Card roll over to the next semester?
Campus Points / Book Points / Food Points (Voluntary Money): Rolls from semester to semester.
Mocs Bucks / Club Funds: Rolls from Fall to Spring semester, cannot be used after the last day of Spring semester.
Print Points: Unused balance expires at end of each semester.
What do I do if my card isn’t working?
Call the Mocs Card office at x2218 or x5819 or x4109. Note: Access to University facilities or cardholder’s account may be denied if your account is suspended by the University for administrative reasons, you deactivate your card, you withdraw/terminate from the University, or if your cards magnetic stripe is damaged and will not scan.
What do I do if I have problems with door access at Probasco South Campus?
Take your Mocs Card to the Housing office located at Stacy Town Center at the corner of 8th and University Street.
How do I know how much money is on my card?
Register for ManageMyID to view balances, deposit money on campus points, mark card lost/stolen, view history.
Do I need to sign up for a meal plan if I live in UTC Housing?
Yes, all campus residents are required to have a meal plan.
If I move out of UTC Housing, will my mandatory meal plan automatically be adjusted?
No, any changes to Dining Memberships (Board, Mocs Bucks, or Club Funds) need to be addressed through the Mocs Card office. Mandatory meal plans will be reviewed for reversal AFTER the Mocs Card office has been notified by UTC Housing office that your Housing contract has been officially cancelled and AFTER a completed Dining Membership Change Request form has been submitted by you to the Mocs Card office.
How do I change or cancel my meal plan?
Changes can only be made during the first 2 weeks of each semester by calling the Mocs Card Office at 423-425-5819 or 423-425-4109. You can only cancel your meal plan if you move out of housing or withdraw from the university within the first 4 weeks of the semester.