Sales & Recorded Info: 423-266-6627

Arena Box Office Daily regular hours:
Mon - Fri: 10 am - 5 pm ET .

Closed on National Holidays.
Arena Box Office Event Hours:

1-1/2 Hours before Event times.

Email: mckenziefan@utc.edu Comments or questions only. No Ticket orders taken.

All seat are sold online, at the Arena Box Office windows and phones.All seats are available on a first purchased basis.

Most events will go off-sale for Internet ticket sales, 6 hours prior to event.

Arena Box Office accepts cash and Visa or MasterCard at anytime. Checks are accepted for ticket purchases 14 work days or earlier prior to an event.

Internet sales accept Visa or MasterCard only.

Phone sales accept Visa or MasterCard only.

When purchasing over the phone or on line you must use a credit card with your Name and current Mailing Address

We can not mail to a third party address. All mail orders will be sent to the credit card address.

Arena Concession stands accept Cash and Visa or MasterCard.
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• All sales are final. No Refunds or exchanges. Credit Card orders are processed at time of ticket order.

• Internet sales will receive an email confirmation. Be sure your email service permits emails from Mckenziefan@utc.edu

Please Note: Internet Sales access has a time limit per transaction. If you exceed the time limit, tickets will not be held.

• In the situation of an event cancellation, refund policy will be announced within 3 days of cancellation. Internet Convenience Charges are Non-refundable due to services provided by a third party vendor.

Discounts requiring coupons or ID are not available on the Internet or by phone.

• Most Events have a limit to the number of tickets purchased by one customer and with one credit card. The Arena Box Office reserves the right to cancel any tickets exceeding the limit. (Group orders should contact the Box Office direct for Group arrangements.)

Will Call Policy: Will Call pick-up is at Arena Gate 1 Box Office. Tickets must be picked up by credit card owner. Credit card and matching photo ID must be presented for tickets to be released. Please allow one business day for Will Call ticket processing before attempting to pick tickets up at the McKenzie Arena, except when ordered on the event day.

You must present a picture I.D.and your Credit card which the tickets were purchased on. (no exceptions)

Please try to pick up will call early to aviod delays at show time

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