• All sales are final. No Refunds or exchanges. Credit Card orders are processed at time of ticket order.
• Internet sales will receive an email confirmation. Be sure your email service permits emails from Mckenziefan@utc.edu
Please Note: Internet Sales access has a time limit per transaction. If you exceed the time limit, tickets will not be held.
• In the situation of an event cancellation, refund policy will be announced within 3 days of cancellation. Internet Convenience Charges are Non-refundable due to services provided by a third party vendor.
Discounts requiring coupons or ID are not available on the Internet or by phone.
• Most Events have a limit to the number of tickets purchased by one customer and with one credit card. The Arena Box Office reserves the right to cancel any tickets exceeding the limit. (Group orders should contact the Box Office direct for Group arrangements.)
Will Call Policy: Will Call pick-up is at Arena Gate 1 Box Office. Tickets must be picked up by credit card owner. Credit card and matching photo ID must be presented for tickets to be released. Please allow one business day for Will Call ticket processing before attempting to pick tickets up at the McKenzie Arena, except when ordered on the event day.
You must present a picture I.D.and your Credit card
which the tickets were purchased on. (no exceptions)
Please try to pick up will call early to aviod delays at show time